Buying your first home is meant to be a joyous milestone. But for one young couple, their excitement turned to anxiety when two unexpected obstacles threatened to derail their dream purchase. The property they fell in love with came with a "rent-a-roof" solar panel lease agreement, a red flag for many mortgage lenders. On top of that, one partner’s complex medical history was making it difficult to secure life and income protection insurance, vital safeguards for new homeowners. In this in-depth case study, we explore how Willow Private Finance stepped in with a reassuring, expert, and coordinated approach. We’ll cover the couple’s objectives, why these issues posed such challenges, and the holistic solution our team provided, from finding a willing mortgage lender and liaising with solicitors, to navigating the tricky insurance underwriting process. The result was a smooth home purchase with proper protection in place, and two very relieved first-time buyers. The Clients’ Objective: Secure Their Home and Financial Protection Our clients, a first-time buyer couple, had a clear goal: buy their starter home and protect their future. They had found the perfect house and agreed a purchase price. All that remained was to secure a mortgage and arrange appropriate insurance before closing. As prudent planners, the couple wanted to ensure that if anything happened to either of them, such as a serious illness or worse, the survivor wouldn’t be left struggling with the mortgage. This meant obtaining a life insurance policy (to cover the mortgage if one partner passed away) and income protection insurance (to replace earnings if either could not work due to health issues). In short, the objective was twofold: Get the mortgage approved to complete the home purchase Put life and income protection policies in place from day one of homeownership. Achieving both would give them the keys to their new home and peace of mind about their financial security. Little did they know that both goals would prove challenging in ways they hadn’t anticipated. Challenges: Unusual Property and Health Complications What should have been a straightforward first mortgage application quickly revealed some significant hurdles. The combination of the property’s solar panel lease and the medical background of one buyer created a complex scenario: “Rent-a-Roof” Solar Panel Lease – A Mortgage Red Flag: The house came with a 25-year solar panel lease (often called a rent-a-roof scheme) that the previous owner had entered into. In such arrangements, a solar company installs panels for free, claiming the government feed-in tariffs, while the homeowner gets cheaper electricity. The catch is that the solar company holds a lease interest on the roof for the duration (typically 20–25 years). Many mortgage lenders are reluctant to lend on properties with these agreements. Why? From the lender’s perspective, a third party leasing part of the property can complicate matters: it must meet certain criteria and can potentially hinder resale or repossession. Official guidelines (originally by the Council of Mortgage Lenders, now UK Finance) stipulate that the lease must allow the lender to step in, remove the panels and terminate the lease without penalty if they repossess. It should also oblige the solar company to maintain and insure the panels, and keep any fees low. Not all older leases meet these standards, and not all lenders are willing to take on the extra legal complexity. In our case, several mainstream banks simply declined to consider the mortgage once they learned about the solar lease. The couple were startled, they hadn’t realised a green energy feature could be seen as a problem. This left them worried that no lender would finance the property, jeopardizing their purchase. Medical History Complicating Insurance: Simultaneously, when the couple started applying for life and income protection cover, one partner’s medical history triggered caution among insurers. This individual had a complex health record (including a past serious illness and some ongoing medical considerations). Insurers assess such applicants as higher risk, which can lead to significantly higher premiums, exclusions on certain conditions, or even outright declines. Indeed, a few major insurance providers initially refused to offer coverage or quoted prohibitively expensive rates for this partner. The other partner was healthy and easily insurable, but the couple understandably wanted both of them to be covered, there’s little comfort in protecting one breadwinner but not the other. Facing these responses, the clients grew concerned that they might complete the house purchase with no safety net in place, leaving them financially vulnerable. Every new setback in the insurance process added to their stress during an already tense home-buying journey. First-Time Buyer Jitters Amplified Any first-time buyer can attest that the process of purchasing a home is stressful, even when things go smoothly. In this case, our clients had to contend with two major complications at once. Each issue on its own, a tricky mortgage approval or tough insurance terms, would be nerve-wracking. Together, they felt overwhelming. The couple feared that the mortgage delay caused by the solar panels might cause the seller to lose patience, or that they’d miss their moving timeline. They also worried about what to do if they got the house but one of them couldn’t get insurance, should they proceed without protection, or even consider backing out of the purchase? These kinds of thoughts can take an emotional toll. As first-timers, they had no prior experience to fall back on, and family or friends could offer only limited advice since these issues were quite specialised. Every phone call or email from the lender or insurer became a source of anxiety, and the excitement of buying their first home was fading fast. In summary, our first-time buyers were facing a two-front battle: finding a willing mortgage lender for a property with a solar lease, and finding an insurance provider for a borrower with a complex medical profile. Neither challenge is common in routine cases, and the usual “off-the-shelf” solutions were failing. This is exactly when a joined-up, specialist approach is most needed, and where Willow Private Finance stepped in to turn things around. Willow Private Finance’s Holistic Solution: A Coordinated Mortgage & Protection Strategy From the outset, our team understood that these problems could not be solved in isolation. We needed a coordinated game plan that addressed both the mortgage and the protection needs in parallel, ensuring that progress on one front wasn’t derailed by the other. Here’s how we tackled it step by step: Identifying an Accommodating Lender for the Solar Lease: Leveraging our extensive network of lenders, we searched for those with flexible criteria on solar panel leases. Because we stay up-to-date on each lender’s policies, we knew which ones might consider a rent-a-roof scenario subject to certain conditions. We pinpointed a reputable lender who was open to this property type provided that the lease met the standard requirements (the very ones many lenders worry about). Before proceeding, we obtained a copy of the solar lease and carefully reviewed it in-house. Thanks to our experience, we could quickly spot the key clauses: the lease did allow removal of panels by a lender if necessary, the solar company carried insurance, and the annual roof rent/maintenance fee was well below the typical £60 cap. Armed with this information, we approached the potential lender with a summary of the lease terms, effectively making the case that this was a manageable risk. The lender agreed to consider the application, pending formal confirmation from the solicitor that the lease was indeed compliant. This was a huge win, we had kept the mortgage on track when others had walked away. Liaising with the Solicitor to Satisfy Lender Criteria: With a willing lender in hand, the focus shifted to ensuring a smooth legal process. We coordinated closely with the couple’s conveyancing solicitor, informing them of the lender’s requirements regarding the solar lease. The solicitor was asked to verify and provide a formal sign-off that the lease contained all necessary protections (for example, confirming the lease could be terminated by a mortgagee in possession and that it was properly registered). We remained in close contact at every stage: reviewing the solicitor’s findings, clarifying any technical points between the solicitor and lender, and even facilitating communication with the seller’s side if any lease documentation needed updating or clarifying. This proactive, hands-on approach meant that by the time the case reached the lender’s underwriters, all the potential legal red flags had been addressed. The solicitor’s certificate of compliance with the lender’s solar lease guidelines was obtained without delay. By acting as the bridge between lender and solicitor, we prevented miscommunications or last-minute snags, keeping the purchase timeline on course. Comprehensive Insurance Needs Review and Strategy: Meanwhile, our protection specialists got to work on the insurance dilemma. Rather than simply submitting applications blindly and hoping for the best, we conducted a full review of the couple’s insurance needs and the details of the medical history in question. We spoke at length with the clients about their priorities, for instance, how much life cover would truly safeguard the survivor and any future family plans, and how much income protection would be needed to cover their mortgage payments and essential expenses each month. We also gathered detailed health information from the affected partner in a sensitive, thorough manner. It was important to understand the nature of their past illness, current treatment or medications, and their overall lifestyle, so we could anticipate insurers’ questions and prepare a strong case. Our team then formulated a strategy: we would approach a set of insurers that we know, from experience, tend to be more open-minded or specialise in “impaired life” underwriting (cases with medical conditions). We prepared a comprehensive cover letter to accompany the insurance applications, explaining the context of the client’s health history, any improvements or stable periods in their condition, and why this couple was motivated to get protection in place. Essentially, we pre-underwrote the case to highlight mitigating factors (for example, “Client has been in remission for 5 years with regular check-ups and no complications” or “Condition X is well-managed with medication and has not caused time off work in recent years”). By doing this review and packaging their story proactively, we aimed to find a workable solution rather than a flat “computer-says-no” response. Presenting the Case to Specialist Insurers and Securing Tailored Coverage: With the groundwork done, we submitted applications to a select few insurers that we felt were the best fit. This included some major insurers with strong underwriting departments and a specialist provider known for insuring higher-risk clients. We didn’t simply fill out forms; we personally reached out to our contacts (underwriters and insurer reps) to discuss the case upfront. In these conversations, we advocated for our client, underscoring factors like their adherence to medical advice, stable employment, and the fact that they were not over-borrowing on the mortgage (a point that can reassure insurers of financial stability). This extra effort paid off. In the end, we received offer terms from an insurer for both a life insurance policy and an income protection policy, even for the partner with the medical history. The terms were understandably tailored to the risk, for example, the life cover came with a slightly higher premium (a rate loading) than standard, and the income protection policy included one specific exclusion related to the pre-existing condition. However, these adjustments were reasonable and still provided the essential coverage the couple needed. We carefully explained the terms to the clients, making sure they were comfortable. Both partners were approved for life insurance sufficient to cover the mortgage balance, and they each obtained an income protection plan (with benefit amounts and waiting periods crafted to fit their budget and needs). By securing protection through a specialist route, we achieved what initially seemed near-impossible: the couple now had a safety net despite the medical complexities. Throughout this process, the key was coordination. Our mortgage team and protection team worked hand-in-hand. For instance, as the mortgage offer was being finalised, we timed the insurance approvals so that policies would be ready to start from the day of completion on the house. We kept all parties in the loop, the clients, their solicitor, the lender, and the insurer, to ensure there were no loose ends. This synchronised effort is something we pride ourselves on at Willow Private Finance. By managing the moving pieces collectively, we prevented the clients from feeling lost or having to play middleman between a mortgage broker and a separate insurance advisor. In essence, we acted as project managers for their entire home-buying and protection journey. Outcome: Keys in Hand and Peace of Mind Achieved Thanks to the above measures, the outcome for our clients was overwhelmingly positive. In the end, their home purchase went ahead smoothly and on schedule, with robust protection in place. Let’s recap the key results and benefits for the couple: Mortgage Approval Secured: The selected lender formally approved the mortgage after reviewing the solicitor’s confirmation about the solar lease. The property’s unusual solar setup was no longer an issue, it was fully accounted for in the mortgage conditions. The couple secured a competitive interest rate given the circumstances, and the mortgage offer was issued in time to meet the planned exchange and completion dates. They were able to proceed with buying their dream home without having to ask the seller for extensions or concessions. Importantly, they did not have to remove the solar panels or renegotiate the lease, the solution preserved the home’s green energy feature while satisfying the lender. Tailored Insurance in Place: By the time they picked up the keys, both partners were covered by customised life and income protection policies. In practical terms, this means that if the worst were to happen, if one partner passed away unexpectedly, a lump sum payout would cover the outstanding mortgage, ensuring the surviving partner isn’t burdened with debt. Likewise, if either of them falls ill or is injured and cannot work for an extended period, their income protection plans will provide monthly payments to help cover the mortgage and bills during recovery. These policies were crafted to fit their situation, accounting for the medical history in a fair way. The couple can now rest easier knowing they won’t immediately face financial ruin if health issues strike or tragedy occurs. Instead of the blank rejections they first encountered, they now have genuine peace of mind. Seamless, Stress-Free Completion: Perhaps just as important as the tangible outcomes was the reduction in stress once Willow Private Finance took the helm. What initially felt to the clients like an insoluble crisis became a manageable, step-by-step process with our guidance. We kept them informed at every juncture, but we also shielded them from the day-to-day hassles and technical wrangling. The couple remarked that once we had a plan in place, they were able to sleep at night again, confident that experts were handling it. On moving day, they could simply enjoy setting up their new home, rather than worrying about unresolved paperwork. The entire transaction, from mortgage application to closing, was executed without any last-minute drama. In fact, the estate agent and the seller’s solicitor both noted how smooth the financing stage ended up being, which helped maintain good relations all around. For a first-time buyer couple, that smooth experience is invaluable. They effectively had a team of specialists on their side, and it turned a potentially harrowing ordeal into a success story. The Importance of Joined-Up Mortgage & Protection Advice This case highlights why a holistic approach to mortgage and protection advice is so important, especially for complex or stressful scenarios. Had the couple gone to a typical mortgage broker who only handled the loan, and a separate insurance broker for the protection, it’s very possible the outcome would have been different, or at least far more challenging for them. By choosing Willow Private Finance, which specialises in both mortgage brokerage and financial protection, the clients benefited in several crucial ways: Unified Guidance and Communication: With one dedicated team handling both the financing and the insurance, the clients received clear, consistent advice. We understood the full picture of their needs. There was no risk of mixed messages or one advisor’s plan conflicting with another’s. This unified approach meant the couple only had to explain their situation once, and from there we internally coordinated the rest. It also meant the clients had a single point of contact for any questions, which greatly simplified their experience. Proactive Problem Solving: Joined-up advice enabled us to anticipate issues and solve them proactively. For example, knowing the mortgage had a solar lease condition, our protection team was mindful that if the case dragged on, new medical tests or policy expiry dates might come into play, so they timed everything accordingly. On the flip side, understanding the detailed medical background helped our mortgage team schedule a realistic timeline (we knew the insurance might take a few extra weeks for underwriting, which we factored in when setting the target completion date). Generalist brokers might have missed these nuances. Our holistic oversight ensured no part of the plan was left lagging behind. Specialist Knowledge in Niche Areas: Not only do we cover both domains, but we also have deep expertise in the niches of each. Solar panel leases and non-standard property agreements are not everyday fare in mortgage applications, but we have encountered them before and stay updated on lender policies for such cases. Similarly, high-risk insurance underwriting is a specialist area in which our protection advisers excel; we have relationships with underwriters and know how to package a tricky case. Because we “speak the language” of both underwriters and solicitors, we can address the fine print details that make the difference between an approval and a decline. In this case, that expertise was the difference in getting to ‘yes’ for both the loan and the insurance. Reduced Stress and Reassurance : Perhaps the most human aspect of joined-up advice is the emotional relief it brings to clients. Buying a home and sorting out insurance are often interdependent, delays in one can affect the other. With one firm orchestrating everything, our clients didn’t need to act as go-betweens or worry about which domino might fall next. We provided reassurance at each step (“The lender is okay with the lease so far, here’s what will happen next…”, “We’ve heard back from an insurer and it’s looking positive, don’t worry…”). This support kept the couple calm and confident that their goals would be achieved despite the hurdles. Our team essentially carried the stress for them, which is exactly what a trusted adviser should do. A First Home Secured, and a Safety Net in Place In the end, what began as a problematic case became a showcase of how joined-up, expert advice can solve even the most daunting first-time buyer challenges. Our clients walked away with their new house keys in hand and a solid financial protection plan backing them up, the very outcome they had hoped for from the start. Just as importantly, they gained a deeper understanding of their mortgage and insurance, guided every step of the way by an experienced team that truly cared about their outcome. Whether you’re a first-time buyer facing unexpected hurdles, or an introducer (such as an estate agent or accountant) working with clients in tricky situations, this story underscores the value of specialist support. At Willow Private Finance, we don’t shy away from complex cases, we thrive on them. Our holistic mortgage and protection advisory service is designed to tackle challenges head-on, providing creative solutions and peace of mind. Don’t let unique property quirks or personal circumstances derail your homeownership dreams. If you have a difficult mortgage case or need advice on protecting your finances, get in touch with our team today. We offer a confidential, no-obligation review of your situation. Just as we helped this young couple secure their first home against the odds, we can help you navigate the process from start to finish, combining strategic mortgage brokering with tailored protection advice. Reach out to Willow Private Finance and let us turn your challenges into a success story, so you can move into your new home with confidence and security for the future. Ready to discuss your mortgage or protection needs? Contact Willow Private Finance today to find out how our expert, joined-up approach can help you achieve your goals. Your home and your future deserve nothing less than the very best guidance. Let us help you make it happen.

Even seasoned property investors can find it challenging to refinance a complex portfolio. This case study illustrates how Willow Private Finance helped a long-standing client, a portfolio landlord with a £3.2 million property portfolio, refinance to a more competitive mortgage product. After nine years with the same lender, the client sought a better interest rate and flexibility for future growth. In this article, we outline the client’s objectives, the challenges of refinancing a portfolio held in a layered limited company with a trust as part-owner, the current market environment for large portfolio landlords, and how our team delivered a successful solution. Client Objective: Better Rate, 65% LTV, and Future Growth Flexibility Our client is a seasoned portfolio landlord who owned a collection of investment properties valued at £3.2M through a limited company structure. After nearly a decade with one lender, the client’s goal was clear: refinance the portfolio at 65% Loan-to-Value (LTV) onto a more competitive rate, and ensure the new financing allowed flexibility for future expansion of the portfolio. Essentially, the client wanted to lock in a better interest rate and possibly release some equity, all while positioning the business for additional property acquisitions down the line. Client scenario: The landlord had originally financed the portfolio with a single lender’s product and stayed on that deal for nine years. Over time, as the market evolved, interest rates and product features changed. The client realised there were now more attractive mortgage options available that could reduce financing costs and offer more lenient terms for things like additional borrowing or adding new properties. By refinancing at 65% LTV, the client aimed to optimise the balance between borrowing and equity, keeping a prudent level of leverage while maximizing capital available for growth. The challenge was finding a new lender and product that could accommodate the complex ownership structure of the portfolio and deliver the desired terms. Challenges: Trust and Layered Company Structure Complications Refinancing this portfolio was anything but straightforward. The ownership structure featured multiple layers: a special purpose vehicle (SPV) limited company owned in part by a family trust. This kind of arrangement, sometimes called a “layered” company structure, poses unique challenges in the mortgage market. Below are the key hurdles we faced in arranging new financing for the client: Trust Involvement: A trust was a part-owner of the property holding company. Many lenders are cautious about applications involving trusts due to the legal complexity and additional underwriting risk they introduce​.From a lender’s perspective, a trust can make it harder to ascertain who the ultimate beneficiary is and how to enforce loan agreements, so the pool of willing lenders shrinks significantly when a trust is in the mix. Layered Company Structure: The portfolio was held via a layered company setup, essentially a company-on-top-of-a-company. In this case, an upper-tier company (with trust shareholders) owned the lower-tier SPV that held the properties. Not all buy-to-let lenders are comfortable with such multi-tier ownership structures. In fact, many traditional lenders prefer straightforward company or personal ownership and avoid layered structures altogether​This added another filter, limiting us to specialist lenders with the appetite and experience to lend to complex corporate arrangements. Large Portfolio Value: The total value of £3.2M meant the refinance would involve a significant loan amount (around £2M at 65% LTV). High-value portfolio loans further narrow down the lender options, we needed a lender with the capacity and willingness to take on a large exposure. Such lenders typically have stricter criteria and perform bespoke underwriting for big loans. They would closely scrutinise the portfolio’s rental income, the client’s overall debt profile, and the robustness of the corporate structure before approving the deal. In short, the lender had to be comfortable with both the scale and the structure of this portfolio. Each of these factors, the trust, the layered companies, and the large loan size, contributed to a more complex case than a typical buy-to-let refinance. The combination required careful navigation of lender criteria and a strong presentation of the case to show that the risk was manageable. This is where our expertise with specialist finance came into play. We knew from the outset that only a handful of lenders in the market would entertain this scenario, and it was our job to identify the best match and secure an approval on favorable terms. Market Environment for Large Portfolio Landlords in 2025 It’s important to understand the broader market environment in which this refinance took place. Large portfolio landlords in the mid-2020s face a markedly different landscape than a decade ago. A few trends and factors shaped our strategy for this case: Rising Interest Rates: Over the past couple of years, interest rates for buy-to-let mortgages climbed considerably. Whereas five years ago a five-year fixed rate could be below 3%, today five-year fixes hover around the 5%+ range for landlords​. This means monthly financing costs have increased for many landlords, squeezing rental profit margins. Our client’s existing loan from nine years prior was no longer competitive in this new rate environment. The drive to secure a 5.62% fixed rate on the new deal was part of adapting to these higher market rates while locking in stability against future rate fluctuations. Portfolio Landlord Regulations: Since 2017, lenders have been required to apply stricter underwriting standards to “portfolio landlords” (usually defined as those with four or more rental properties)​. In practice, this means that for cases like our client’s, lenders assess the entire portfolio’s performance, not just the property being refinanced. They will evaluate the landlord’s experience, overall leverage across all properties, rental income cover, and even request a business plan for the portfolio​. This regulatory environment ensures prudent lending but adds additional paperwork and scrutiny for the borrower. For our case study client, we needed to prepare a comprehensive overview of the portfolio, detailing every property’s value, rental income, outstanding mortgage, and the corporate structure, to satisfy potential lenders’ due diligence requirements. Preference for Limited Companies: In recent years, there’s been a surge in landlords holding properties in limited companies for tax reasons. The number of limited companies set up for buy-to-let has hit record highs (surpassing 400,000 companies in 2025)​. Lenders have gradually adjusted, and many now cater to limited company borrowers. However, the added twist of a trust or multi-layer company ownership is still far from mainstream. Only a niche set of lenders in the market specialise in these complex ownership structures. The prevalence of simple company structures actually highlights how unique our client’s arrangement was, most landlords don’t involve trusts unless there are specific estate planning or partnership reasons. Therefore, finding a lender for an SPV with a trust shareholder required tapping into the specialist end of the market. Investor Sentiment and Strategy: The high interest rate environment and evolving tax landscape (such as reduced mortgage interest relief for individual landlords) have led some portfolio landlords to rethink their strategies. While a portion are considering downsizing or selling less profitable properties, many others are looking to refinance and hold for the long term, waiting for yields to improve or interest rates to stabilise. Our client fell into the latter category, a long-term investor looking to optimise financing costs and continue growing the portfolio. This case exemplifies how, even amid market pressures, smart refinancing can improve cash flow and set the stage for future investments rather than retreating from the market. In summary, the market context in 2025 for a large portfolio refinance was challenging. Higher rates and strict underwriting meant any proposal had to be solid. But on the flip side, there are specialist lenders actively seeking business from professional landlords who they view as savvy, low-risk borrowers (despite complex profiles) when handled correctly. Our role as the broker was to bridge the gap between our client’s sophisticated needs and the lender’s caution, using our market knowledge to find the ideal fit. Willow Private Finance’s Solution: A Successful £3.2M Portfolio Refinance Facing the challenges above, Willow Private Finance crafted a refinancing strategy tailored to the client’s objectives and constraints. We began by leveraging our network of specialist lenders, including those not widely advertised, who we knew had experience with company and trust ownership structures. Close collaboration with the client’s solicitor and accountant was also crucial, to ensure all legal structures (company documents, trust deed, etc.) were transparent and acceptable to the new lender. After careful planning and lender negotiations, we successfully arranged a refinance that achieved all of the client’s goals. Key features of the outcome include: Loan-to-Value: 65% LTV – We secured lending against the portfolio at the desired 65% LTV, keeping the client’s equity at 35%. This level was prudent and within the sweet spot for many lenders’ risk appetite on portfolios, yet it also unlocked a substantial amount of capital for the client’s future use (either as retained cash flow or to reinvest in new properties). Interest Rate: 5.62% fixed for 5 years – The new mortgage is a five-year fixed-rate loan at 5.62%. This provides the client with long-term interest rate stability and predictability in their payments. Given the interest rate volatility in recent times, locking in now shields the client in case of further rate increases, while still being a very competitive rate for a complex portfolio refinance in 2025. Lender Fee: 1.49% arrangement fee – The lender’s arrangement fee for this deal was 1.49% of the loan amount. We negotiated this in line with market conditions, ensuring it was competitive for a loan of this size and complexity. Many specialist lenders charge higher fees (sometimes 2% or more) on complex cases, so achieving 1.49% helped save on upfront costs. This fee was factored into the overall cost of borrowing, and the attractive interest rate made the total package very cost-effective for the client. Seamless Transition: No disruption to the portfolio – We coordinated the timing of the refinance to ensure a smooth transition from the old lender to the new lender. Despite the legal complexity (new loan agreements had to accommodate the trust and layered company structure), the switch was executed without any hiccups. The client’s tenants and property management continued as normal, with no disruption to rental income or operations. Willow Private Finance managed the process end-to-end: from securing the agreement in principle, through valuation of all properties, to liaising with solicitors on both sides for a synchronised completion and redemption of the previous loan. The client went from an outdated deal to a market-leading one overnight, with zero downtime. Throughout this process, our team’s expertise in structured finance was essential. We pre-empted the questions and documentation the lender would require, preparing a thorough case file. This included detailed property schedules, trust documentation, corporate org charts, and financial forecasts to demonstrate the portfolio’s robustness. By presenting a well-organised and compelling case, we gave the chosen lender confidence in the deal, leading to a swift and positive credit approval. Why Working with a Specialist Broker Matters for Complex Cases This case highlights the importance of partnering with a mortgage broker who truly understands complex ownership structures and niche lender criteria. Many brokers in the market focus on vanilla buy-to-let cases or standard residential mortgages. In contrast, Willow Private Finance thrives on complexity, it’s a core part of our expertise. Here’s why working with a specialist broker made all the difference in this scenario (and can in yours too): Knowledge of Lender Appetite: Because we stay up-to-date with lenders’ ever-changing policies, we knew immediately which lenders might entertain a limited company with a trust shareholder, and which to rule out. This saved the client from wasting time on applications that would likely hit a dead end. Our deep relationships with specialist lenders meant we could quickly engage decision-makers in discussion rather than just submitting paperwork into a void. In a niche scenario, knowing where to look is half the battle. Expert Navigation of Legal Complexity: Mortgage applications involving trusts, layered companies, or other unusual structures require extra care in documentation. We have experience packaging these cases, from ensuring the trust deed and company articles meet lender requirements, to coordinating personal guarantees from company directors/trustees as needed. In this case, we guided the client through preparing the trust’s financial information and getting all stakeholders on board for the new loan terms. By speaking the lender’s language on these complexities, we smoothed out potential hurdles before they became issues. Higher Underwriting Standards: As discussed, lenders will scrutinise everything in a portfolio landlord’s application. A specialist broker adds value by doing a pre-underwrite of your case. We analysed our client’s portfolio metrics (e.g. overall portfolio LTV, rental coverage ratios, asset & liability profile) in advance. If something didn’t add up, we addressed it proactively. This meant when the lender did their analysis, there were no unpleasant surprises. We effectively presented the story of the portfolio in the best possible light, highlighting the client’s strong track record as a landlord and the sound performance of the properties. Generalist brokers might not delve into this level of detail, but we know it’s crucial for winning approval on complex cases. Negotiating Power: Specialist brokers like us often have negotiation leverage with lenders due to the volume and quality of business we bring. In this refinance, our understanding of market rates and fees for similar cases enabled us to negotiate the 5.62% rate and 1.49% fee combination confidently. We could articulate why the client deserved these terms. The result was a bespoke deal that might not have been obtainable by going direct or through an inexperienced intermediary. Lenders trust our preparation and our clients benefit from that trust. Above all, working with Willow Private Finance gave this client peace of mind. We managed the heavy lifting, kept the client informed at every step, and provided reassurance when navigating what could have been a very stressful process alone. The client could continue focusing on managing the properties and planning new investments, while we handled the refinancing logistics. Unlock Your Portfolio’s Potential with Willow Private Finance This successful refinance allowed our client to unlock a better rate and more capital, setting the stage for future portfolio growth. Despite a challenging starting point, a complex trust-company structure and a limited choice of lenders, the outcome was a testament to strategic planning and specialist market knowledge. The client is now confidently moving forward with a lower interest burden and a financing structure aligned with long-term goals. Is your property portfolio held in a complex structure or in need of a fresh look? Whether you’re a portfolio landlord, an accountant with clients owning properties via companies/trusts, or an introducer encountering out-of-the-ordinary cases, Willow Private Finance is here to help. We have the expertise to navigate intricate scenarios and access lenders who see the value in sophisticated investors like you. Don’t let a complex setup or long-time lender relationship hold you back from better rates and terms. Contact our team today to discuss your situation. We’ll provide a confidential, no-obligation review of your portfolio finance and outline the options available. Just as we achieved a seamless £3.2M refinance for this client, we can craft a solution tailored to your needs, turning complexity into opportunity. Ready to refinance or restructure your portfolio? Get in touch with Willow Private Finance and let us help you take the next step towards greater savings, flexibility, and growth in your property investment journey.​